REEF RADIANCE CUSTOMER TESTIMONIALS
What an awesome light!
Dear Rick and Reef Radiance Team, Just a quick note from another satisfied customer! Got my Lumentek Pro 180 Saturday, and was able to mount it Sunday. What an awesome light! (Hoping the performance over time is as impressive.) But, knowing your company here in the USA performs any warranty service issues, I felt very confident in buying the extended warranty, and "pulling" the purchase trigger. Prior to my purchase from Reef Radiance, I had been "surfing" the internet, and was discouraged at the price of "reef" tank lighting options, at a price not requiring a 2nd mortgage! Was I to give-up my dream of a living reef? But alas, while reading posts to the Reef Sanctuary Forum, I became aware of your company. The Forum posts almost sounded too good to be true. (One of those "of it sound too good to be true...," moments.) So, I checked out your website, and whatever else I could find about your company & products. After researching the plethora of options you have available, I wasn't sure which light, or lights were going to be best for my tank. Now what? Well, the posts on Reef Sanctuary kept talking about how great "Rick" was to deal with. So on a Thursday night at 7:30pm, I send off an email with my questions. By 8:00pm I already had a reply from Rick! (Who, BTW, I came to find out is the owner of the company.) Wow, can this really be happening, caring, customer service? |
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Well to keep this from under the "short story" category, Rick and I went back and forth for a couple of days with ideas and suggestions prior to me deciding on the Lumentek Pro 180. (I was even considering spending more on the Pro 240, but RICK talked me out of it as "overkill." Once again cementing my belief in this Company. "Customer's needs over profits." Way to go Reef Radiance!!!
In all fairness, I have to say that my order did take a bit longer than Reef Radiance's goal of a 2-4 week lead time, and Rick addressed the issue to my satisfaction personally. (But that could be a sign of a growing company with highly in demand products.)
Communication was superb. Tara in the office kept me abreast of shipping details, and Rick sending updates with the big picture.
Anyone out there on the fence about a purchase from Reef Radiance should not, IMHO, buy a LED light from anyone else for the quality, price, and customer service!!! You will not be sorry.
Thank-you Reef Radiance. Rick, Tara, and Team. You are appreciated!
Christian H.
(p.s. Attached are photo's of the different channel lighting, and my mounting option.)
In all fairness, I have to say that my order did take a bit longer than Reef Radiance's goal of a 2-4 week lead time, and Rick addressed the issue to my satisfaction personally. (But that could be a sign of a growing company with highly in demand products.)
Communication was superb. Tara in the office kept me abreast of shipping details, and Rick sending updates with the big picture.
Anyone out there on the fence about a purchase from Reef Radiance should not, IMHO, buy a LED light from anyone else for the quality, price, and customer service!!! You will not be sorry.
Thank-you Reef Radiance. Rick, Tara, and Team. You are appreciated!
Christian H.
(p.s. Attached are photo's of the different channel lighting, and my mounting option.)
We just wanted to say we really appreciate you helping us out. When we came to find out that the tank we all pitched in on lost its lighting setup we thought we were done...... but then you came to the rescue with a lighting solution that not only worked perfectly but you sold it to us at your cost which helped us tremendously. We can't thank you enough for helping us out, not to mention the lights are fantastic!
Thanks again,
Boston Fire
Thanks again,
Boston Fire
For the price these are UNMATCHED!
So I was hesitant on these lights as I could not find any info on them. I called on a weekend and Rick called me back at 630pm sunday evening which I thought was great. He worked with me on choosing the lights best for my needs, as I plan to have a SPS/LPS tank I settled on the Lumentek 120s. Let me tell you, Friday could not come soon enough for them to get here. When they came in, I was like a kid on Christmas morning! Upon opening everything up, i noticed how well everything is packaged and the checklist which shows everything they go over prior to shipping out.
After getting the lights mounted to the ceiling i was amazed how well they look! For the price these are UNMATCHED! The cooling fans are dead silent, the programmer works flawlessly and the custom mode is AMAZING. I left the default custom mode as it is and just moved everything to my sand bed for acclimation. My corals have never looked so well. I am now seeing colors from them i have never seen before!
Rick, I look forward to doing much more business with you, and I hope I can send more people your way! Would love to help you out with sales and to get your name out there even more.
Here is a video I made just as an overview... it is not the best, but as soon as I find my other camera I'll make a full video showing everything. I hope this helps some of you looking into these fixtures. Reef Radiance all the way!! Any ?s please feel free to ask, as a consumer who has purchased these I will not pull any punches or sugar coat anything. Hope this helps yall!!
CKI
Delaware
Thanks for the light and the ease on my wallet "I was in the market for a led light for my 24x24 frag tank and decided to give Reef Radiance a shot. I ordered the DM-155e from Rick, August 20, 2013 and received it August 22, 2013,(talk about fast shipping). I'm already pleased and haven't even taken it outta the box. Very well packed and the checklist inside makes me think this company is top notched, Spent a couple days setting it up and when I turned it on I was at awe on how bright it was, but with the (2) dimmers to control the lights I knew I wouldn't have a problem with my corals, I can't say enough about Reef Radiance but I'm glad I chose them..Thanks for the light and the ease on my wallet..I will give another update in a couple weeks to tell ya how my corals are growing..." Thanks Corey Dale |
WOW what a difference it made
"Rick,
I just wanted to thank you for offering an awesome product for saltwater hobbyists. With the price of most LEDs I was under the impression that they were out of my reach. However I discovered Reef Radiance. You allowed me to make multiple payments in order to purchase my light as well as offering it at an affordable price.
I have now had the light for about two months and I am very pleased I am getting good coverage on my 48" long 27"deep and 24" wide 135gal aquarium. I have a canopy so I was originally only able to have the lights off the water about five inches and had some dark spots. However, I raised the canopy up another five inches and WOW what a difference it made. Now my whole tank is well lit and looks awesome.
Like I said I just wanted to thank you for walking me through the purchase and making the light available.
Thanks for the third time,"
Micah Pogue
This light far exceeds my expectations
"Dear Rick and Tara,
I recently ordered the Evergrow IT2040 from Reef Radiance and it was delivered today. I just wanted to say how pleased I am with you, your company, your customer service, and last but not least your product. This light far exceeds my expectations. I have never noticed my corals looking bigger and happier already. The light was packaged in a very secure way so no damage was done, and your customer service is second to none. Any questions I had Tara was quick to return my emails.
All in all I have to say you will be getting more business from me in the future. You have a top notch company and I will be spreading the word.
Thank you both once again,"
Bradley Bice
I really appreciate excellent customer service "Rick, I want to thank you for calling me back and answering all of my questions. I purchased the two pack of the Lumentek Pro 180s just now. I really appreciate excellent customer service and between the email you sent me several months ago and the phone call tonight, you have really shown me that your lights and company are the best fit for my tank. I have included a picture of the tank as it is today and can’t wait to get these beautiful lights installed. Thank you so much for offering an alternative to the overpriced Radion lights. I am sure your lights are much better as well as the top notch customer service. Once again – tanks J" Craig Bradford Washington State |
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LOVE'EM!
"I purchased 2 of the DM-132e lights and love'em, very easy to set up and with the supplied hanging kit, hanging'em was a breeze too, the enhanced spectrum of these make my coral really pop, Reef Radiance is a great place to buy lights and Rick went above and beyond to ensure his customers are happy with their purchase.....
My SPS are doing great under the DM132e,I have mine about 8" above the water surface and my water is 24" deep,these have 90 degree optics and they have pretty good penetration...
Here's my red planet under the DM132e,it's color actually looks better under these that it did under my 14k Phoenix halides."
Willie M.
Kentucky
Kentucky
VERY HAPPY!
"I raise corals and need very specialized lighting for my frag tanks. Rick has not only taken the time to find the most cost-effective solution for my unique needs, but has stayed in touch and seems to really care that his lights and other products are doing the job. Thanks, Rick"
Rick R.
Reef Hobbyist
Bentonville, AR
GREAT CUSTOMER SERVICE & GREAT PRICES!!!
"I’ve been doing business with Rick at Reef Radiance for several months now and I’m extremely happy with the level of customer service I have received. Rick has been very helpful in helping me get some new LED lights set up for my tank that look fabulous and are very easy to operate. Also recently purchase a Seneye monitoring system for my reef aquarium. Absolutely love the Seneye!!!! There is no more worrying or having to check ammonia and pH levels every few days. Seneye will send an alert to my smart phone when levels are outside my parameters. I expect to be doing business with Rick for years to come."
Nate " Tank " Davis
Fayetteville, AR
BEFORE & AFTER SUCCESS STORY
"An update on my Tank and lights…
WOW the growth with these lights… I have added a few corals… But not many … and I will tell you that the SPS and Montis LOVE these lights..
The before and after pictures tell the tale… I am happy with the lights… And I have disconnected my Chiller that I always needed with my old lights..
The Sump light I got is making a Huge difference too I trim once a month now and it is not causing excess coralline growth on skimmer or other areas.
Thanks again for all your help getting me going…
Thank You !"
M. Sample
"An update on my Tank and lights…
WOW the growth with these lights… I have added a few corals… But not many … and I will tell you that the SPS and Montis LOVE these lights..
The before and after pictures tell the tale… I am happy with the lights… And I have disconnected my Chiller that I always needed with my old lights..
The Sump light I got is making a Huge difference too I trim once a month now and it is not causing excess coralline growth on skimmer or other areas.
Thanks again for all your help getting me going…
Thank You !"
M. Sample
CORAL CAME BACK!
"I work at one of the huge pet chains in the fish department. I purchased a Par 30 LED light with remote control from Reef Radiance for my Nano tank. Not only was it very reasonable priced, but it was fun to change the light features with the dimming and different color options. I saw immediate improvement in my corals health and color. I had Zoas come back after being closed for two weeks almost immediately after I installed my new light above my tank. Reef Radiance has what they say " the right products - the right prices - Reef Radiance". They should add - " the right service"."
M.D.
Arkansas
I COULDN'T BE HAPPIER WITH THIS PRODUCT!
So I received the light as scheduled and it's plug and play right out of the box. I set it up with the great hanging kit it came with and it's rock solid.
As of right now I am running it on the lowest setting, 40%, to acclimate coral.
Aesthetically, it puts out a lot of light but is definitely on the 12k-14k spectrum. I was hoping it was more of the 18k-20k spectrum as I like the "windex" look. Seems like this light has the potential to grow coral like crazy at this spectrum and should be perfect for SPS. My coral are all open,
taking in light and not stretching out for light at any part of the aquarium.
I will definitely follow up with a long term review to show the growth rate and overall "happiness" of coral under this light. I couldn't be happier with this product and at this point am recommending you get your hands in one quick!
Thank you ReefRadiance,
William Gracia
William Gracia
AWESOME CUSTOMER SERVICE!
"Well let me start by stating I bought 2 of the dm 132 e led lights i asked rick if he could send my lights right away after the sale . This was on Sunday to my surprise they got here on Tuesday!!!!! Here is where the story takes a bad turn well the fedex freight driver rather than drive up my open gate to my house (all of about 3/4 of a mile of driveway) just left the box in the dirt at the base of my driveway and by the sorta smashed corner and ground in dirt I kinda figured he didn't' even get out of his truck as he threw the box there. Well not to let my super excited daughter (and partner in crime in our reef addiction) down I told her I'm sure they will work fine we opened them up and were surprised how well the lights were packaged, but 1 of the lights blue settings would not come on i emailed rick around 10 oclock Tuesday night and got a reply in just a few minutes he told me no problem just ship it back I will send you a new one and eat the shipping cost but being so impulsive I couldn't wait that long. rRck gave me his cell phone number and at 7 pm tonight I had him talk me through opening this light up to look for what I figured would be a loose wire well it wasn't a loose wire but a pedommeter thinggy that was loose and rick talked me through fixing it very easily the reason I was willing to do this was on Sunday rick sent me several pictures of my 2 lights working in every setting they had honestly for spending under 150 on LEDs ( which look incredible) I figured this was a bought in china you're on your own situation but it was exactly the opposite. Rick I just wanted to thank you for your time and awesome customer service and to let any other reefers know how good my experience was with you.
Thanks again my friend."
Brian Tracy
Texas
I couldn't be happier with the spectrum and intensity! Rick, I purchased a DM-132e sometime this past fall and promised a picture and here are two of the light over my 10 gallon tank. I couldn't be happier with the spectrum and intensity! Its at about 20-30% in this picture, which I just bumped up to. Thank you for all your support during the purchase process and for a quality product! ~Wlson V. |
IT LIT UP LIKE CHRISTMAS!
"I bought a DM-132e from Reef Radiance and put it over my 55 cube. I was concerned as my cube is rather deep but I didn’t really have the width for two so I went with one. WOW! When I put it over my tank and turned it on – it lit up like Christmas! My coral is doing really well and my fish are doing great. I am soooo glad I bought this light!
Thanks Rick and the Team at Reef Radiance!"
Antonia Leon
Los Gatos Ca.
"Just got my three 155's yesterday and I likey! They look great over my 180!"
bigredneck
Bradenton, FL
'" have had one of the DM-132e fixtures for a little over a month now and I really like it. Rick is a great guy selling a great product. This is my first LED fixture. I have always been a Halide and T5 guy, but this fixture has changed my mind about LEDs. I have seen numerous other LED fixtures from DIY to Radions. In my opinion this fixture is just as good as the "high end" US made units in color rendition and light output. It doesn't have all the controllability and "cool" features like a lightning storm or cloud cover or moon cycles or whatever else that the expensive fixtures have. But it's less than $175!! Do I care that I can't program a thunderstorm to go off when I'm not home? Nope! Not for $150 I don't."
Dave3112
Athens, AL
"Reef radiance is bomb. Will be buying from them again.
Talk about coralline within a week in LR.
Great stuff, great service and great people. This guy will def go a long way with this product! Simple!"
Swayd
The Bay, CA
"Just got My DM132i lights ! awesome light . Now I have a project for this week and finally get rid of the power compacts . Thanks Rick! Next on the list is the Lumentek Pro 240 for my 65gal tank . Willi"
MiamiAngler
Miami, FL
"2 thumbs up for the 155e fixture. I have 1 over my 40 breeder and my zoos have exploded. Even my frog spawn is amazing. The frog spawn was on its way out with my t5s and it's been almost 2 months and they came back and even larger. I had a frag of (my clementine & space monster) with 3 polyps and I probably have 12 of each now in 2 months......amazing... thanks Rick!
Another update. ... I also had a small frag of micromussa that was just about dead but since the 155e was put over my tank, it has come back! Awesome"
Telefonica007
South Carolina
"I must say I ordered and have had 3 dm155es setup over my 210 and the coral growth in a month is insane my duncan frag went from 4 heads to 12 crazy and I had 12 39 watt t5s with ati bulbs on it before."
Atomz
Arizona
"Received my 4 155's yesterday, packaged very well, and yes, plenty bright. I have decided to change up my original mounting plans, so it will have to wait until this weekend to get them hung. I did place one of them on top of the foam blocks that they were package in, and then on one of my glass tops. I set it on the lowest setting and all of my fish except my Trigger was giving me the stink eye. My trigger who normally races back and forth along the back wall of my tank positioned itself directly under the light as if was basking in the glow of the sun once again. My wife and I just chuckled at the way it was behaving, and eventually the rest of the clan joined in with amusement.
It was a real pleasure doing business with Reef Radiance, and for the money, these fixtures seem top notch. I will post up a thread with pictures once I get all of them installed."
SteelMastiff
Michigan
"I received my light from Reef Radiance one week ago. I got in on the sale they were running. From placing my order for the lights to arriving at my door was 3 weeks and 4 days. I'm the most impatient person in the world (wrong hobby to be in with no patience lol).Anyway I got antsy after 3 weeks so I emailed them and received a response immediately. Tara said they just received their shipment and would test the lights and ship out Monday. That's exactly what they did. I guarantee you wont find customer service any better than Reef Radiance and the light I got, I'm blown away by the quality, especially for the price. Reef Radiance....an AWESOME Vendor"
Ricks Reef
Greenville, SC
"Just got my light. Holy Toledo Batman this thing is bright!!!! Wish I had put in the order for 120 degree optic to get more spread. Heard it can be done easily on Youtube so that shouldn't be a problem.
TY RR!!!!!"
DrewBrees713
Houston, TX
bigredneck
Bradenton, FL
'" have had one of the DM-132e fixtures for a little over a month now and I really like it. Rick is a great guy selling a great product. This is my first LED fixture. I have always been a Halide and T5 guy, but this fixture has changed my mind about LEDs. I have seen numerous other LED fixtures from DIY to Radions. In my opinion this fixture is just as good as the "high end" US made units in color rendition and light output. It doesn't have all the controllability and "cool" features like a lightning storm or cloud cover or moon cycles or whatever else that the expensive fixtures have. But it's less than $175!! Do I care that I can't program a thunderstorm to go off when I'm not home? Nope! Not for $150 I don't."
Dave3112
Athens, AL
"Reef radiance is bomb. Will be buying from them again.
Talk about coralline within a week in LR.
Great stuff, great service and great people. This guy will def go a long way with this product! Simple!"
Swayd
The Bay, CA
"Just got My DM132i lights ! awesome light . Now I have a project for this week and finally get rid of the power compacts . Thanks Rick! Next on the list is the Lumentek Pro 240 for my 65gal tank . Willi"
MiamiAngler
Miami, FL
"2 thumbs up for the 155e fixture. I have 1 over my 40 breeder and my zoos have exploded. Even my frog spawn is amazing. The frog spawn was on its way out with my t5s and it's been almost 2 months and they came back and even larger. I had a frag of (my clementine & space monster) with 3 polyps and I probably have 12 of each now in 2 months......amazing... thanks Rick!
Another update. ... I also had a small frag of micromussa that was just about dead but since the 155e was put over my tank, it has come back! Awesome"
Telefonica007
South Carolina
"I must say I ordered and have had 3 dm155es setup over my 210 and the coral growth in a month is insane my duncan frag went from 4 heads to 12 crazy and I had 12 39 watt t5s with ati bulbs on it before."
Atomz
Arizona
"Received my 4 155's yesterday, packaged very well, and yes, plenty bright. I have decided to change up my original mounting plans, so it will have to wait until this weekend to get them hung. I did place one of them on top of the foam blocks that they were package in, and then on one of my glass tops. I set it on the lowest setting and all of my fish except my Trigger was giving me the stink eye. My trigger who normally races back and forth along the back wall of my tank positioned itself directly under the light as if was basking in the glow of the sun once again. My wife and I just chuckled at the way it was behaving, and eventually the rest of the clan joined in with amusement.
It was a real pleasure doing business with Reef Radiance, and for the money, these fixtures seem top notch. I will post up a thread with pictures once I get all of them installed."
SteelMastiff
Michigan
"I received my light from Reef Radiance one week ago. I got in on the sale they were running. From placing my order for the lights to arriving at my door was 3 weeks and 4 days. I'm the most impatient person in the world (wrong hobby to be in with no patience lol).Anyway I got antsy after 3 weeks so I emailed them and received a response immediately. Tara said they just received their shipment and would test the lights and ship out Monday. That's exactly what they did. I guarantee you wont find customer service any better than Reef Radiance and the light I got, I'm blown away by the quality, especially for the price. Reef Radiance....an AWESOME Vendor"
Ricks Reef
Greenville, SC
"Just got my light. Holy Toledo Batman this thing is bright!!!! Wish I had put in the order for 120 degree optic to get more spread. Heard it can be done easily on Youtube so that shouldn't be a problem.
TY RR!!!!!"
DrewBrees713
Houston, TX
A++++++++++++++++++- gene405
Excellent vendor. Very concerned that customer is satisfied.- sedgro
Item as described. Very fast shipping! excellent seller- kframe87
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Very Prompt Delivery! Thank you...- busa-girl
great seller- spazzle25
item as described great product at great price will do business with again A+- poohbjorn
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Great item thanks- barbie123abc
Thank You!!- *****jn*****
very fast shipping and the pump is very strong- chickstuff11
Thank you! Item arrived very fast, and was packaged well.- b.styles1
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It was worth the wait! Nice item works perfect!- lovepink_x3
Thank you for prompt Business.- izub4487
Excellent transaction!!!- mike420330
Incredible seller. Great product. This really works as promised.- channingd
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Great Selller .. #1 in my book. Best deals, lowest prices. Top notch customer service- masterreefer82
Good item, Fast ship- ambushed
Great price, received on time.- oregonrebel
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Item was sold as is but Rick still allowed me to return it -Thanks So Much Rick- martino7
PROMPT SERVICE AS DESCRIBED...THANKS- moses007nj
Item rcv'd as described.Inst'd & run A+. Great customer care.Highly recommended!- thai_fleming
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